Shipping policy

Shipping Policy – DLB+

Last updated: [14/10/25]

1. Overview

At DLB+, all our products are digital downloads — meaning no physical items are shipped. Once your payment is successfully processed, you will receive instant access to your purchase.

We designed our delivery process to be fast, secure, and fully automated, so you can start using your digital product immediately.

2. Delivery Process

After completing your order:

You’ll receive an order confirmation email within minutes.
Your download link will appear directly on the checkout confirmation page.
You can also reaccess your purchase anytime through your account (if applicable).

If you do not receive your confirmation or download link within 15 minutes, please:

Check your spam or junk folder.
Verify that your payment was successfully processed.
Contact us via info@dlbplus.com — we’ll make sure you receive your files.

3. Delivery Time

Digital products are delivered immediately after successful payment. In rare cases (e.g., technical delays or payment verification issues), access may take up to 1 hour.

4. Technical Support

If you experience issues accessing, downloading, or opening your files, our team is here to help.
Contact us at info@dlbplus.com and we will respond within 2 business days.

5. No Physical Shipping

DLB+ does not ship any physical goods. Therefore:

There are no shipping fees,
No customs, taxes, or import charges apply,
And no tracking number will be issued.

6. Incorrect Email or Payment Issues

If you entered the wrong email address at checkout or your payment failed:

Please contact us immediately via info@dlbplus.com.
Once verified, we will manually resend your download link or correct your order information.

7. Refunds & Returns

Because our products are delivered digitally and instantly accessible, refunds or returns are not available once the download link is provided.

For full details, please refer to our Return Policy.

8. Customer Support

If you have any questions about your digital delivery, contact us at:
📧 info@dlbplus.com

We aim to reply within 48 hours on business days.